Frequently asked questions
At Sukimoya, we believe pet parenting should be easy, joyful, and worry-free. Whether you’re wondering about shipping, toy safety, or how to care for your pet’s new favorite treat, we’ve got the answers you need. If your question isn’t listed here, feel free to reach out — we’re always happy to help!
General Questions
We’ve compiled answers to some of the most common questions our customers ask — from shipping to payment options. If you’re shopping with us for the first time, start here.
We offer a wide range of pet toys, treats, and chews designed especially for dogs of all sizes and breeds. All products are safe, durable, and made with love.
Yes! Sukimoya is an Indian brand with worldwide delivery. We ship across India and to many international locations.
We accept UPI, credit/debit cards, net banking, and wallets. For international orders, we accept all major international cards and PayPal.
Yes, once your order is shipped, you’ll receive a tracking link via email and SMS so you can monitor its journey right to your doorstep.
If your order hasn’t been shipped yet, you can reach out to our customer support at support@sukimoya.com or through our contact form to make changes.
Product & Care Questions
Taking care of your pet’s toys and treats is just as important as choosing the right ones. Here you’ll find information about product safety, usage, cleaning, and more to help you make the best choices for your furry friend.
Absolutely! All our toys are made using non-toxic, pet-safe materials. They’re tested for durability and safety before reaching your pet.
Yes, our treats are carefully curated to suit small, medium, and large dog breeds. You can check the product details for age or size recommendations.
Most of our toys are easy to clean. Plush toys can be hand- or machine-washed on a gentle cycle, while rubber and plastic toys can be rinsed with warm water.
Yes! Many of our toys are designed specifically for teething puppies and aggressive chewers, helping reduce boredom, anxiety, and destructive behavior.