Terms and Conditions

Welcome to Sukimoya. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms. Do not continue to use Sukimoya if you do not agree to all of the terms stated on this page.

1. Company Information

Sukimoya is an Indian pet brand offering pet toys, treats, and accessories. We operate digitally and ship globally. Our services are accessible through our official website: sukimoya.com

2. Use of the Website

Users must be 18 years or older or use the site under the supervision of a parent or legal guardian.
All content on the website is the property of Sukimoya and protected by intellectual property laws.
You agree not to misuse or abuse any service offered through this platform.

3. Products and Services

All products are subject to availability.
We reserve the right to discontinue or change product details without notice.
We try to display products accurately, but we do not guarantee exact color or appearance due to screen variations.

4. Orders and Payments

All prices are listed in INR (₹) unless otherwise stated.
We accept payments via secure gateways (Razorpay, Paytm, UPI, Credit/Debit Cards).
Sukimoya reserves the right to cancel any order at its discretion (due to incorrect pricing, stock issues, fraud detection, etc.).

5. Shipping & Delivery

We ship across India and offer international delivery options.
Delivery timelines vary depending on the location and courier partners.
Shipping fees (if applicable) will be shown during checkout.

6. Returns & Refunds

Returns are accepted within 7 days of delivery, provided the item is unused and in original packaging.
Refunds will be processed only after the product is received and inspected by our team.
Shipping fees are non-refundable.

7. User Reviews & Content

By submitting a review or comment, you grant Sukimoya the right to use, reproduce, and display your content on our platform.
Any inappropriate, harmful, or false content will be removed, and your account may be restricted.

8. Intellectual Property

All product images, logos, content, and trademarks on this site are the property of Sukimoya or its partners. Unauthorized use or copying is strictly prohibited.

9. Limitation of Liability

Sukimoya is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Use of our products should be done under appropriate supervision, especially for pets with special needs or sensitivities.

10. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which outlines how your data is collected, stored, and used.

11. Modifications

We reserve the right to update or change these terms at any time without prior notice. Continued use of the website implies your agreement to the revised terms.

12. Governing Law

These terms are governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City, India].

13. Contact Information

If you have any questions about these Terms & Conditions, feel free to contact us:

Email: support@sukimoya.com